Return Policy

Thank you for shopping at The Extra Mile Shop LLC! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

15-day guarantee

We want every item to be a perfect compliment for your fitness and sports journey. You can request a return within 15 days after delivery if you feel the item doesn't fit your needs. *Please note that 15-day returns must contain the original contents along with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.

Some items cannot be returned:

  • Special Priced Items
  • Flash Deals
  • Bundle discounts (unless the entire bundle is returned)
  • Shipped by trucks
  • Any item after 15 days from the delivery day

After Unboxing

In order to avoid being rejected due to lack of packaging when you want to exchange or return, we ask our customers not to process the order box. Before you are sure that the product is suitable for you, we recommend that you fold the box flat and store it.

Returns

If you think your product is not suitable, you can request a product return within 15 days from the date of delivery. To start a return, please email our customer support at theextramileshop@gmail.com stating that you would like to initiate a return request. Please provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

*Please note the following:

  1. Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
  2. Please ensure that the product is brand new and unused. All returns must be made using the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item.

Once the item returns to our warehouse, our team will inspect it. If it is brand new, we will issue a refund within 7 business days.

Contact Us:
If you have any questions or concerns regarding our return policy, please contact our customer service team at theextramileshop@gmail.com.

Thank you for choosing The Extra Mile Shop LLC! We appreciate your business and strive to make your shopping experience enjoyable.

The Extra Mile Shop LLC
Email: theextramileshop@gmail.com
Phone: (616) 287-0125